Shipping Policy

Shipping Policy

HOW LONG WILL MY ORDER TAKE?

Most items on our website are produced on-demand. Once an order is placed, we will usually complete the product in 4-8 business days. In certain cases, we will have a high volume of orders, or a special-order garment, and will need more time. If your order is part of a pre-order, it will be produced usually 7-10 days after the store closes, and distributed soon after.

HOW WILL I KNOW WHEN MY ORDER IS READY?

For every order, we will send two e-mails. One e-mail will show the order details and confirm that the order was placed, and the second e-mail will tell you when your order is being shipped or ready for pickup.

Processing time for all products

 

US (INCL. BACKUP)MXEU (INCL. BACKUP IN AU)
DTG
3-8 business days
2-7 business days
2-7 business days
All-over print
3-8 business days
3-8 business days
5-11 business days
Neck Gaiters
2-7 business days
2-7 business days
2-7 business days
Embroidery
3-8 business days
2-7 business days
2-7 business days
Sublimation
2-5 business days
2-5 business days
Wall art
2-5 business days
2-5 business days
Phone cases
2-5 business days
2-5 business days
Jewelry
2-5 business days
2-5 business days
Face masks (3-pack)
2-5 business days
2-5 business days
Stickers
2-5 business days
2-5 business days
Mugs
2-5 business days
2-5 business days

Covid-19 FAQ

We try to fulfill products in the order that they come in, and usually, we’re able to do that. But now we’re experiencing unexpected Cyber Week volumes. We usually plan for peak season months in advance and spend time hiring new staff and installing more equipment, but we couldn’t do that now. With social distancing measures in place, it’s extremely hard to scale up production and hire people as quickly as we need to. To manage our order queue, we route orders to whichever facility has more capacity. Fulfillment order depends on the product and where it’s routed to, so newer orders might get fulfilled faster if they’re routed to another facility. 

As an example, let’s say you have two t-shirt orders. The older order might include a t-shirt that’s only be able to be fulfilled at our NC facility, so it’s waiting in line. The newer order is a shirt that we can fulfill at a backup facility, so we might route that order and it gets fulfilled faster.

Keep in mind that when you change an order, that also pushes it to the back of the queue.

Our order routing system wasn’t built for this situation. We won’t be able to solve everything immediately, but we are looking at solutions to improve. 

We’re working closely with our suppliers to ensure we have adequate stock levels. But Covid-19 is impacting the entire industry and supply chain, so there could be some disruptions.

Currently, we have enough stock to fulfill orders, especially for our most popular products.

Our suppliers have run out of stock of poster frames for both Framed Posters (in) fulfilled in the US. We have found a backup supplier, but the frames are slightly wider.

The new poster frames don’t affect the safe print area, so if you’re OK with the backup frames, you don’t need to do anything. If you’d rather not use our backup Framed Posters, you can cancel your orders by editing them on your Printful Dashboard and wait for the original frames to be restocked. 

Returns Form

Email: support@poswear .com

Toll-free number: 888 359 7002,
Monday to Saturday – 9:00 am to 4:00 pm
Sunday – Closed

Need Us? Call Us.

888 359 7002

Return Policy

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