How Can We Help ?
HOW LONG WILL MY ORDER TAKE?
Most items on our website are produced on-demand. Once an order is placed, we will usually complete the product in 4-8 business days. In certain cases, we will have a high volume of orders, or a special-order garment, and will need more time. If your order is part of a pre-order, it will be produced usually 7-10 days after the store closes, and distributed soon after.
HOW WILL I KNOW WHEN MY ORDER IS READY?
For every order, we will send two e-mails. One e-mail will show the order details and confirm that the order was placed, and the second e-mail will tell you when your order is being shipped or ready for pickup.
CAN I HAVE A REFUND OR EXCHANGE MY PRODUCT?
We will issue refunds for orders that are defective, e.g. misprints, receiving the wrong color or size, or holes in the garment. If a return or exchange is requested, we will review the request and determine if a refund or exchange will be given. Refund/exchange requests must be made within 30 days of the purchase.
No refunds will be given for mistakes made outside of our control. This includes you ordering a wrong size, style, or color. We print the exact number of garments, based on the orders that came in, and we will not have extras.
Please review your order before you finish checkout to avoid any issues. We will also send an e-mail with details about your order immediately after your order is placed, and if there are any discrepancies in your order at that point, please contact us to make a change.
I’M NOT SURE ABOUT SIZING. CAN I TRY SOMETHING ON FIRST?
Yes, and we encourage it! We have samples of some items on the website, but some might need to be ordered. If you want to be sure, please request a sample before coming to visit.
Give us a phone call at 800 if a size chart is not listed.
I HAVEN’T RECEIVED MY ORDER YET, AND I NOTICED THAT I ORDERED THE WRONG SIZE. CAN I CHANGE IT?
If you need to change details on your order such as size or color, please contact us at 800xx or firstname.lastname@example.org. Usually, we can make a change if we are a day or more away from printing. However, once the order has been printed, we are unable to make any size changes or give any refunds.
Questions, Comments? You tell us. We listen.
Email: support@poswear .com
Toll-free number: 888 359 7002,
Monday to Saturday – 9:00 am to 4:00 pm
Sunday – Closed